Refund Policy

Your satisfaction is our priority. If you are not completely happy with your Fioraviva purchase, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging, sealed and unopened
• Accompanied by proof of purchase

For hygiene reasons, we are unable to accept returns on opened or used skincare products unless the item is faulty or damaged.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Faulty Items

If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

• Opened or used skincare products
• Gift cards
• Sale or discounted items (unless faulty)

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service.